How To PAVE Your Way to Better Meetings

Far too many meetings are destined to deteriorate well in advance, and mostly by default. Use the “PAVE” approach & acronym to understand how to properly prepare for quick, high value, and fun “do-it-and-get-out” meetings with the right people.

What’s the Difference Between Customer Service and Customer Experience?

Our world is tired of service. We now crave experiences. In the obstacle-laden world of customer service, everyone’s expectations are constantly changing.  This “service expectation” is usually set by a genius executive that drives their team in the right direction, and most other businesses struggle to keep up.  For the majority of companies, the gap […]