Our world is tired of service. We now crave experiences. In the obstacle-laden world of customer service, everyone’s expectations are constantly changing.  This “service expectation”

As we become accustomed to clients and customers offering money for our products and services, we begin to need more. Even though this financial success has granted us (and those we care about) the money we need to survive and succeed, there’s an itch that still needs to be scratched.

I often facilitate an exercise with my business coaching clients where I break them up into groups. I ask the hard questions, and then urge

As a guest on the Manager Mojo podcast with Steve Caldwell, Ken Larson shares his best business advice on the step-by-step process setting yourself up