2020 has been stressful and laden with uncertainty, especially for business leaders who are trying to adapt to the landscape of this pandemic both personally and professionally. And it ain’t over...

Whether you’re a seasoned corporate executive, a business owner, or a budding entrepreneur, you’re busy. But whether you make hundreds of dollars or millions of dollars, there are always more steps...

When an unforeseen challenge arises within your company, especially one that will involve a high degree of risk as well as a tough decision on your part, how do you handle...

Far too many meetings are destined to deteriorate well in advance, and mostly by default. Use the “PAVE” approach & acronym to understand how to properly prepare for quick, high value, and fun “do-it-and-get-out” meetings with the right people.

Our world is tired of service. We now crave experiences. In the obstacle-laden world of customer service, everyone’s expectations are constantly changing.  This “service expectation” is usually set by a genius...