Far too many meetings are destined to deteriorate well in advance, and mostly by default. Use the “PAVE” approach & acronym to understand how to properly prepare for quick, high value, and fun [...]

Our world is tired of service. We now crave experiences. In the obstacle-laden world of customer service, everyone’s expectations are constantly changing.  This “service expectation” is usually [...]

Unbeknownst to many, there are two different Norths: Geographical North & Magnetic North. They’re similar, but they’re a couple of degrees off from one another. Why does this matter? [...]

Finding Your One Word Purpose Many organizations take years to discover and implement their company vision and mission statements. When this happens, their focus tends to shift from “discovering [...]

As we become accustomed to clients and customers offering money for our products and services, we begin to need more. Even though this financial success has granted us (and those we care about) [...]